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	<title>New Horizons Dot Net Users Group &#187; Standards</title>
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		<title>The Skills You Need for IT Computer Support</title>
		<link>http://nhdnug.com/the-skills-you-need-for-it-computer-support/</link>
		<comments>http://nhdnug.com/the-skills-you-need-for-it-computer-support/#comments</comments>
		<pubDate>Thu, 15 Apr 2010 15:00:22 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Standards]]></category>
		<category><![CDATA[computer support]]></category>
		<category><![CDATA[it computer support]]></category>
		<category><![CDATA[it support]]></category>
		<category><![CDATA[pc support]]></category>
		<category><![CDATA[technical support]]></category>

		<guid isPermaLink="false">http://nhdnug.com/?p=138</guid>
		<description><![CDATA[A job in the field of IT computer support requires a wide variety of skills. Not only do you need to be well versed in the technical end of the role, you also need excellent communication skills, both written and verbal. Your position might be of a purely technical nature; analyzing connectivity issues, rolling out [...]]]></description>
			<content:encoded><![CDATA[<p>A job in the field of<span id="more-138"></span> <a href="http://www.onestopit.com/">IT computer support</a> requires a wide variety of skills. Not only do you need to be well versed in the technical end of the role, you also need excellent communication skills, both written and verbal.</p>
<p>Your position might be of a purely technical nature; analyzing connectivity issues, rolling out security patches for different operating systems, or repairing PC workstations. These tasks are more akin to a technician working in a lab environment. Therefore, the required skill set is of a more technical nature, possibly including one or more certifications. For example, Microsoft offers various levels of certification from MCTS for the IT technician up to MCA certification for the role of IT architect, and MCPD certification for an IT developer.</p>
<p>In the higher-level roles where systems are designed, there is of necessity an emphasis on feasibility, reliability, and financial impact. The system must be robust, with enough capacity for the present needs and for growth within the expected life cycle. It must also be reliable. The failure of even one segment affects the overall reliability. In addition, it must be financially feasible. Design and installation of an IT system requires no small amount of capital. Development costs must be balanced against Return on Investment (ROI) and the payback period must be calculated. Depending on the initial amount and the discount rate, this period is usually in the range of 4 to 5 years.</p>
<p>There is also a need for IT to interface with the end users who are, in effect, your customers. The Help Desk usually fulfils that need. In this type of support role, you are the public face of IT, and are a type of â€œfirst responderâ€ to a user who needs assistance. While still a technical position, in this role people skills are at least as important as technical skills. While the main task is to help solve a problem for the caller, remember that the client is calling because they have a problem that they need you to solve quickly, so they might be in somewhat less than a relaxed state of mind.</p>
<p>If you are considering working in IT <a href="http://www.onestopit.com/it-support/computer-support/76">computer support</a>, consider the different career paths and certifications that are available. Of course, the first step is to get the proper training for the role in which you feel most comfortable.</p>
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		<title>Preventive Maintenance is the Key to Avoiding Downtime</title>
		<link>http://nhdnug.com/preventive-maintenance-is-the-key-to-avoiding-downtime/</link>
		<comments>http://nhdnug.com/preventive-maintenance-is-the-key-to-avoiding-downtime/#comments</comments>
		<pubDate>Sun, 04 Apr 2010 15:57:29 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Standards]]></category>

		<guid isPermaLink="false">http://nhdnug.com/?p=52</guid>
		<description><![CDATA[In today&#8217;s world, where computer down time costs money, an important part of keeping your computers up and running is a computer maintenance contract. Preventative maintenance on a computer is a must. Many companies wait until disaster strikes to call their computer tech to come get the computer back up and running. A lot of [...]]]></description>
			<content:encoded><![CDATA[<p>In today&#8217;s world, where computer down time costs money, an important part of keeping your computers up and running is a <span id="more-52"></span><a title="computer maintenance contract" href="http://www.houstonpcgeeks.com/computer-maintenance-contracts/">computer maintenance contract</a>. Preventative maintenance on a computer is a must. Many companies wait until disaster strikes to call their computer tech to come get the computer back up and running.<br />
A lot of times these crashes can be avoided by having a preventive maintenance program in place. Each business computer should be reviewed by your computer tech service at least once a quarter. Â By doing this, you can possibly detect and avoid problems before they become problems.</p>
<p>Everyday use of your computer causes, files to get disorganized on your hard drive, that along with dust in the computer and malware software can grind a computer down to a crawl. This effects your employee&#8217;s productivity. With scheduled preventative maintenance you can make sure that your employee&#8217;s computers are running fast and not heading for aÂ disaster. Most computer techs can listen to a computer and determine if the fans are running slow or if the hard drive is grinding which can slow a computer down or cause a system or hard drive crash.</p>
<p>When you are in a preventative maintenance program, the service will provide dust removal and utility programs to make sure your computer is running the best it can. Computers that run everyday all day should be looked at on a monthly basis.</p>
<p>Things that should be done in a preventative maintenance program:<br />
1. Run Disk Clean up &amp; Defrag.<br />
2. Check Anti Virus updates.<br />
3. Check Windows updates.<br />
4. Check for malware, spyware and viruses.<br />
5. Check for dust accumulation and blow out.<br />
6. During defrag listen for grinding of hard drive.<br />
7. Fresh Operating System install every couple of years.</p>
<p>When you have these things evaluated on a quarterly or monthly basis you can help to avoid crashes during critical operational times. For help with your computer in the Houston area, give <a title="computer repair houston" href="http://www.houstonpcgeeks.com">Computer Repair Houston</a> a shot. By catching problems early it allows your computer tech to schedule downtime for the computer and take care of the problem.</p>
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		<title>Introducing The Core Building Blocks Of .NET</title>
		<link>http://nhdnug.com/introducing-the-core-building-blocks-of-net/</link>
		<comments>http://nhdnug.com/introducing-the-core-building-blocks-of-net/#comments</comments>
		<pubDate>Thu, 31 Dec 2009 21:18:48 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Standards]]></category>
		<category><![CDATA[.net]]></category>
		<category><![CDATA[building blocks]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[green technologies]]></category>
		<category><![CDATA[identity theft]]></category>
		<category><![CDATA[standardization]]></category>
		<category><![CDATA[web services]]></category>

		<guid isPermaLink="false">http://nhdnug.com/?p=9</guid>
		<description><![CDATA[First and foremost, .NET is about providing software applications that operate in a network environment.Ã‚Â  That of course, means the internet.Ã‚Â  So, you can be sure, the the first building block of .NET will be web services.Ã‚Â  Fundamentally, it gets the important information to the software applications that need it.Ã‚Â Ã‚Â Ã‚Â  The idea is to remove [...]]]></description>
			<content:encoded><![CDATA[<p>First and foremost, .NET is about providing software applications that operate in a network environment.Ã‚Â  That of course, means the internet.Ã‚Â  So, you can be sure, the the first building block of .NET will be web services.Ã‚Â  Fundamentally, it gets the important information to the software applications that need it.Ã‚Â Ã‚Â Ã‚Â  The idea is to remove the need for intimate knowledge on the the part of the developer from the equation.Ã‚Â  That way services like SOAP and XML can be used to build applications without having to extensively train developers in the intricacies of those tools.</p>
<p>An important concept behind the implementation of .NET is standardization.Ã‚Â  One of the most important aspects of any web application, is their ability to communicate with other web applications.Ã‚Â  Flexibility and interoperability are essential on the internet, and in demand by savvy software users.Ã‚Â  Standards like XML, SOAP, and UDDI help facilitate this, and it&#8217;s essential that .NET work with those standards to make communication seamless between them all.</p>
<p>Going mobile with our computers in the for of smartphones, cell phones, and handheld gaming presents an interesting dilemma to software retailers and developers.Ã‚Â  Where should the information used by these devices be used, and how many places should it be stored.Ã‚Â  Not to mention, how will it be stored, and later accessed.Ã‚Â  .NET address many of these questions, and provides solution throughÃ‚Â  databases like SQL Server, NTFS and other services.</p>
<p>If there&#8217;s one thing that the internet has taught software solution providers, it&#8217;s to deliver updates rapidly and frequently.Ã‚Â  We like to know that our software is the latest version available, without of course dealing with buggy software.Ã‚Â  .NET allows for rapid delivery of application upgrading, on whatever platform the software needs to run.Ã‚Â  That includes mobile devices, as well as desktop based workstations.</p>
<p>Apart from green technologies, identity theft has to be one of the major touch points when it comes to technology.Ã‚Â  Being mobile and dynamic in our use of technology is great but it also opens up a lot of avenues for the unscrupulous to enter.Ã‚Â  Tougher authentication services are key to a successful .NET application.Ã‚Â  Not so much that we inconvenience the valid user, but to the point that they feel comfortable trusting their personal date to the applications.</p>
<p>Communication is certainly key to some of the biggest and most successful applications out there.Ã‚Â  Often known as killer apps.Ã‚Â  The first of those being obviously eMail.Ã‚Â  Who would have predicted at the beginning of the internet boom, that something as simple and plain as eMail would be the most widely used application online.Ã‚Â  That has of coursed blossomed into other useful communication tools like chatting and texting.Ã‚Â  You know .NET can be relied on to support these types of communication tools.</p>
<p>While calendaring in my opinion has never been successfully solved by any application on the market.Ã‚Â  Free or paid for.Ã‚Â  They always seem cludgy to work with.Ã‚Â  That&#8217;s no reason to ignore them, and tools like Outlook will continue to try and fix these problems as part of the building blocks of .NET.</p>
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